When opening the Acorns Investment Mobile App for Android, I noticed the infamous Red icon in the top right of the screen. This designates that Acorns has a problem with a linked account.
When I clicked this icon, it took me to my Round Up accounts screen. Again, for the second time this year, my Renasant Bank link for Round Ups was broken.
I've tried basic troubleshooting steps of removing the account and trying to add the account back to the app. The basic troubleshooting steps failed, again, as before. The troubleshooting steps may work for you if you are having the same problem.
As of now, I've submitted a ticket for the authentication problem with Acorns concerning Renasant Bank, again. Acorns has updated the bank listing and probably unknowingly broke the authentication process with Renasant.
You may be able to re-link your Round Up account through Acorns Online Portal. If this still doesn't work, contact Acorns.
Your Financial Institution and I can not help you with this problem. Financial Institutions releases API information to developers and it is up to the developers to follow the information given to create a link between their Mobile App, Windows, Linux, or Apple Application, or Online Web-Portal and your Financial Institution.
Please direct your questions to Acorns directly using their Customer Service number or web form.